From the internet of things (IoT) to the explosion in fintech apps, financial services are evolving beyond traditional channels. People want to be able to easily manage and move money in real time, whether that means a tap on their phones, asking Alexa or going online.
All of this has important implications for financial institutions. Navigating the digital transformation requires new strategies and priorities for the coming year. And while most financial professionals acknowledge the value of digital engagement, 2016 provided ample evidence that delivering these financial experiences when and where people want them can have quantifiable bottom-line results.
For more on this story visit the following link: Big Changes, Bigger Opportunities in Digital Banking for 2017
Source: The Financial Brand