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Building Resilience through a Client-Centric Model


This webinar explored innovative client-centric model approaches used by The Aga Khan Agency for Microfinance’s (AKAM), with First Microfinance Institution Syria (FMFI-S) and The First MicroFinance Bank-Afghanistan (FMFB-A), to build resilience against natural and civil disasters in a region that faces persistent political and economic instability. The webinar showcased:

  • Need Based Response: Understanding on-the-ground realities and needs of clients and responding accordingly,
  • Business Continuity Plans: Establishing and operationalizing a robust business continuity plan (BCP) that positions FMFI-S and FMFB-A to respond and recover quickly from risks and crises,
  • Humanitarian Partnerships: Building and maintaining partnerships with specialized agencies that provide humanitarian and social support that complement FMFI-S and FMFB-A financial services, and
  • Employment Practices: Staffing the institution from the local community to ensure the institutional culture is appropriate to the context and that staff feel supported to remain for the long term.

For more on this story visit the following link: Building Resilience through a Client-Centric Model

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