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Digital Technologies Raise the Stakes in Customer Service

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In many ways, digital technologies have had polar-opposite impacts for consumers and companies: For consumers, life has been simplified and empowered by devices such as smartphones and innovations such as social media. For companies, on the other hand, business has been made more complex by the need to manage many more channels and points of interaction—in-store, on the phone, online, e-mail, social media, and mobile apps, to name a few.

For more on this story visit the following link: Digital Technologies Raise the Stakes in Customer Service

Source: Boston Consulting Group

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