STP, Service Road North, I-9/3, Islamabad, Pakistan
+92 51 4102171-2
+92 51 41021713

Indian Microfinance Gets Serious about Grievance Redressal

thumb_75b1c30ce6f64bfa9c53d1ede899ae37

In 2013, the Reserve Bank of India (RBI) announced a significant policy move in the form of Self Regulatory Organization (SRO) guidelines for the microfinance industry. An SRO is an organization that has been authorized by a regulator to exercise control and regulation on its behalf over certain aspects of an industry. In the case of Indian microfinance, an SRO supports the RBI in ensuring compliance with statutory regulations and the Industry Code of Conduct, while also taking up research, training, data analytics, and capacity building of the sector. The SRO architecture has dramatically altered the landscape of the Indian industry, providing stability to the industry, with more robust market discipline and customer protection.

For more on this story visit the following link: Indian Microfinance Gets Serious about Grievance Redressal

Source: Center for financial inclusion

Related Posts

Share Your Thoughts

%d bloggers like this: