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The March of the bots for Customer Service

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Financial services IT and business managers both know that this presents a new, yet strangely familiar challenge, but the question remains: how do they deal with it? Do they – like the financial institutions of yesteryear – hold the culture/budget/perceived priority line and resist investment in new technology. Or do they embrace change and deliver what their customers are demanding?

For more on this story visit the following link: The March of the bots for Customer Service

Source: Banking Technology

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